Frequently Asked Questions
You’ve got questions, we’ve got answers.
How long does shipping take? When will I get my order?
Because every order is printed on demand, it usually takes 3–7 days to process and fulfill your order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other Locations: 10–20 business days
Do you ship to all countries?
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- North Korea
Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries.
- Cayman Islands
- Papua New Guinea
- Solomon Islands
- South Sudan
The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.
Where will my order ship from?
We work with a print on-demand order fulfillment model and our facilities are located worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand fufillment model and our facilities are located worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How are your products made?
We work with a print-on-demand business model and our facilities are located worldwide.
How do I track my order?
You’ll receive a tracking link via a shipping confirmation email when your order ships out. Sometimes emails can get lost in your spam box, so be sure to check there too. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a week after the product has been received. Do well to send us photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@workspaceboosters with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Are the digital stationeries physical products? Should I expect my order in the mail?
Are the digital products tangible? Should I expect my digital product order in the mail?
Every digital product will be delivered as digital downloads to your email. There will be no physical product sent to your mail box.
How do I access the digital product I purchased
Once your order is complete, you will recieve an email with a link to download the digital product you purchased. Sometimes emails can get lost in your spam box, so be sure to check there too. If you have any questions about your accessing your digital product, drop us a line at firstname.lastname@example.org.
How do I use the digital products?
Products like the digital planners, digital notebooks and digital journals require you to import the pdf digital files to a tablet or Ipad and make use of them with digital planning and note taking apps like Goodnotes, Notability, NoteShelf, Penly, Zoom Notes or Xodo.
The printable products on the other hand require you to download the digital files, print them out and then use them as you wish for your personal projects.
Do you offer refunds for digital products
Due to the nature of digital products, unfortunately we do not offer refunds for digital products.